Refund and Returns Policy for Chirpnapo

Effective Date: November 29, 2024
At Chirpnapo, we are committed to delivering luxury footwear that meets the highest standards of quality and craftsmanship. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the terms and process for refunds, returns, and exchanges.

Contact Information:

1. Eligibility for Returns

1.1 Return Window
You may return your item(s) within 30 days of the purchase date.

1.2 Conditions for Return
To qualify for a return:

  • The item must be unworn and in its original condition.
  • The product should be returned with all original packaging, tags, and accessories.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

1.3 Non-Returnable Items
The following items are non-returnable:

  • Gift cards
  • Custom or personalized orders
  • Items marked as “Final Sale”

2. Refund Process

2.1 Requesting a Refund
To initiate a refund, please contact us at info@chirpnapo.com with your order details.

2.2 Inspection and Approval
Once we receive your returned item, our team will inspect it to confirm eligibility. Upon approval, your refund will be processed.

2.3 Refund Method
Refunds will be issued to your original payment method. Processing times may vary based on your financial institution:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

2.4 Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Exchange Policy

3.1 Eligibility for Exchange
Exchanges are allowed for size, color, or style adjustments, subject to stock availability.

3.2 Process for Exchange
Contact us at info@chirpnapo.com to arrange an exchange. If the desired item is unavailable, a refund or store credit will be offered.

4. Defective or Incorrect Items

4.1 Reporting Issues
If you receive a defective or incorrect item, notify us within 7 days of delivery by emailing info@chirpnapo.com with photos of the issue and order details.

4.2 Resolution
For verified issues, we will arrange for a replacement, repair, or full refund, including any shipping costs.

5. Return Instructions

5.1 Packaging Your Return
Securely pack the item(s) in the original packaging. Include your proof of purchase and a note explaining the reason for the return.

5.2 Shipping Address
Send your return to:
Chirpnapo Returns
35 Skylark Ter
Keyser, West Virginia

5.3 Tracking Your Return
We recommend using a trackable shipping service and retaining proof of postage. Chirpnapo is not responsible for items lost during return shipping.

6. Store Credit

As an alternative to a refund, you may opt for store credit, which can be applied to future purchases. Store credits are valid for one year from the issue date.

7. Customer Support

If you have any questions or concerns regarding your return, refund, or exchange, please contact us: